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Getting message credentials required when tryingto remote controle through gateway

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    I have 2 computers in a remote office that I would like to connect to through the Gateway appliance.  when it connects, I get the message they I need to enter the computers credentials.

These are not domain computers, however I do have the local admin user name and password.  that is not working however.

 

what exact format is the gateway expecting for me to enter these credentials?

 

username          or pcname\username

password         

workgroup?        or  pcname          or blank          (this PC is not part of any domain.)

 

 

I've tried various combinations of this and nothing is working.

I know I have the correct usedrname password combination because I used these credential when I drove out to this remote office to install LANDesk.

 

 

i've been told that for our field office device that are not members of the domain, we should use a connection method other than Integrated Security being these device don't integrate with AD.

and I'm waiting for LD support to get back to me on setting that up. but in the mean time, how do I connect to these PCs to do other stuff?


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