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Issue: LANDESK Remote Control mirror driver incompatible with Windows 10 Update Anniversary Edition update

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Issue

 

When attempting to upgrade a Surface Pro 4 device to Windows 10 1607 (Anniversary Update) via the Windows 10 Update Assistant, the Display prerequisite reports "Display: The display is not compatible with Windows 10".

Workaround

 

Close Windows 10 Update Assistant. Uninstall the Landesk Remote Control Mirror Driver from Device Manager. Run Windows 10 Update Assistant, the prerequisite check will now show "Display: OK".

 

It is unknown whether the Remote Control Mirror driver causes any issues with the actual Windows 10 1607 update, so far indications are it only conflicts with the update process.


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