LANDesk Remote Control Viewer Crash after remote user accept the connection

Hello,

I am facing a random issue with LANDesk Remote Control Viewer in LANDesk 2016

Here is how I am doing

I am using "C:\Program Files (x86)\LANDesk\ServerManager\RCViewer\isscntr.exe" -c"Remote Control" from the computer

The target receive a message to accept the connection and accept it

The target screen become Black

The LANDesk Remote Control Viewer become grey on my computer then crash

Sometime doing Windows + L and enter the credentials will make remote screen back to normal and sometime not.

In this case the only option left is reboot...

Here is the error in event ID

Faulting application name: isscntr.exe, version: 10.1.0.168, time stamp: 0x57e31561

Faulting module name: isstnmp.dll, version: 10.1.0.168, time stamp: 0x57e31559

Exception code: 0xc0000005

Fault offset: 0x000059f0

Faulting process id: 0x2884

Faulting application start time: 0x01d3270cf2c98c13

Faulting application path: C:\Program Files (x86)\LANDesk\ServerManager\RCViewer\isscntr.exe

Faulting module path: C:\Program Files (x86)\LANDesk\ServerManager\RCViewer\isstnmp.dll

Report Id: 6f8a5d9c-9300-11e7-9926-028037ec0200

I can try seral time to get remote control on same target from same computer, sometimes it works sometime not

I will apreciate your help

Thank you in advance

Rémy