I have a brand new tablet (elitebook 2740p) that has Windows 7 Pro installed on it. I used to have a HP Compaq TC4400 tablet with Windows 7 that worked fine with using remote control. With this new machine i am unable to remote control any machines. The connection message gets to "successfully authenticated with integrated security using core 'LANDESK'." then it throws up an error that says " LANDesk Instant Support Suite Console has stopped working. A problem cuased the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have gone out to HPs web site and downloaded and installed the video driver they have out there and it worked for a few remote controls but now I am back to the same problem. I have turned off or set the UAC to never, firewall is off on my machine. We have LANDesk 8.8 SP4 and 2 of our help desk staff both have Windows 7 using remote control in landesk just fine. Any help would be apprecaited on why I can't use the remote control function.
Thanks,
I have also found that it will now sometimes work. I can remote into machines and after i dont' know how long, it stops working and gives the error as descirbed above.