Remote Control not working
Hi Community first we had the problem that the patching of our clients did not work. On advice of the LANDesk-Support we installed LDMS 9.5 SP1. Now on my test clients the Remote Agent is not working....
View ArticleThe remote controle menu is grey
Hi Since the LDMS 9.5 upgrade, we have some problemes with remote controle.We can not use remote controle on wan connection.The contectual remote controle menu is disable.
View ArticleRemotely kill a remote control session
I looked but briefly. Is there a way of killing a remote control session remotely? I have some staff that leave remote control sessions up and walk away from the desk.
View ArticleUnable to send a request to the remote computer.
Hi All, this is a issue with a managed client. i'm not able to take remote control. error: Unable to send a request to the remote computer. issuser.log: Unable to load...
View Article9.5 SP1 - Trusting the HTML Remote Control SSL Cert
Upgraded to 9.5 SP1 I have followed the procedure to import the supplied SSL Root Cert into our AD from this article: http://community.landesk.com/support/docs/DOC-28617 However, when I navigate to a...
View ArticleRun as admin variables
Hi When I start a remote session, I can put in the textbox "cmd.exe" and cmd will open. Is there a default set of variables/shortcuts which I can use or can I configure it somewhere? Regards
View ArticleHTML Remote Control Authentication bug?
LANDesk support is already working on this, I just want to see if anyone else is experiencing this issue. The Issue: Using HTML Remote Control, a domain user that has no rights/roles in LANDesk is...
View ArticleIssues remoting to a pc
While attempting to remote to a users computer I am only able to pull up a blank screen. I can remote to them through remote desktop connection but unable to in landesk. I am able to remote to several...
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Enable HTML Remote Control for "IT Help Desk"
Hello -Hoping this is something dumb I've missed. Is there somewhere specific I have to enable HTML Remote Control for a user role - in addition to the standard Remote Control? Our "IT Help Desk"...
View ArticleRemote Control - 2 Cores 1 Workstation
We are currently in the process of doing a side-by-side migration from Server A that is LDMS 9.5 SP2 to Server B that is LDMS 9.6. Our goal is while we move devices from server A to B, that our support...
View ArticleComputer not in your scope (until you query the scope)
I have a recurring problem where my help desk cannot remote control a computer because it is not in their scope. All I have to do to fix it is login with the console and 'Show Devices' on the scope....
View ArticleRemote Control Viewer plugin doesn't get installed anymore
Hello everybody.It appears that with newer versions of Firefox, the plugin which allows a user to launch the viewer with a right click on a device in the Web console doesn't get installed by...
View ArticleKeyboard and Mouse greyed out
When I remote one of my clients in this case (Windows 7 Pro 64bit Laptop), I am unable to use the mouse or keyboard remotely but can see the desktop of the client. Keyboard and mouse is greyed out. I...
View ArticleRemote Control - to Target on French Language OS and keyboard not working
Same as in previoius versions of LANDesk - same issue in LDMS v9 SP2 - how can this issue still be an issue? When using an English keyboard and English Language OS - when doing a remote control to...
View Articleissftran.dll hang / can't reinstall
Hi, We use LDMS9 SP2 and I had it on my PC working fine for the last few months, however, I had to completely reinstall my system from scratch, and reinstalling LDMS is an issue. It hangs on that...
View ArticleRemote Control session without Management Console
Hello Is it possible to start a remote control seesion on a PC without a console installation. I copid some files like "isscntr" and other and the session started - the request come but i get no remote...
View ArticleStandalone Remote Control Viewer Install
Morning, can anyone tell me where i can get the viewer install from?I've tried running the ENURCsetup.exe but its installing the Mozillia version? thanks Chris
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application portal window empty
Hi, I am testing RC in ldms 9.6 sp1 (Agent deployed is also 96 sp1) .I noticed that when using HTML remote control and blank the screen, the application portal window is empty.Issue is not present...
View ArticleRemote control viewer is not installed properly.
I have a new install of Landesk 9. All of the web console users get an error that the remote control viewer is not installed properly. We have set the Internet options properly per the document that...
View Articlescale remote control window
Hi all, is there any possibilty to scale the remote window?It very hard to work with remote control if I'm using a 19" monitor and want to connect to 27" Imac or to pc with two 19" monitors. thanks in...
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