VMware VDI & LANDesk Remote control
Hi, I have a strange problem in a VMware VDI environment and remote control quality. Let's decribe: On Virtual machine Windows XP on VMware ESX 3.5 + LANDesk agent 8.7 SP6. This VM will be used as a...
View ArticleRemote control -- Run as administrator
Core: LDMS9 (SP2)Client: Win7 (32-bit) Is there any documentation on this new 'Run as administrator' checkbox when setting up the Remote control options in the agent config?
View ArticleLDMS 9.5: HTML 5 Remote Control
Can anyone from LANDesk or anyone who has upgraded shed light on this 'HTML 5 Remote Control' feature? Features, pros, cons ...
View ArticleComputer not in your scope (until you query the scope)
I have a recurring problem where my help desk cannot remote control a computer because it is not in their scope. All I have to do to fix it is login with the console and 'Show Devices' on the scope....
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LANDesk Instant Support Suite Console Has Stopped Working
I've recently upgraded to 8.8 with SP3 and have installed an additional console on my desktop to manage users. Since then I receive "LANDesk Instant Support Suite Console Has Stopped Working" when...
View ArticleBlack screen
Some of my servers do not display for remote control. I have three identical servers. One works correctly. Two display only a black screen when using remote control. Web console does not work....
View ArticleRemote desktop in LANDESK
Hi, I would need some advises on configuring LANDESK's remote control feature, this is what we want to do: 1. By default, all PCs are enabled with LANDESK remote control feature. User will be prompted...
View ArticleRemote Control Viewer plugin doesn't get installed anymore
Hello everybody.It appears that with newer versions of Firefox, the plugin which allows a user to launch the viewer with a right click on a device in the Web console doesn't get installed by...
View ArticleUnable to establish a secure session with the remote computer (-5)
Hi there. We are using 9.5. Very regulary when we try to remote to computers we get the following message Unable to establish a secure session with the remote computer (-5) I have researched this...
View Article9.5 SP2 Patch 0314 - Remote control permission granting not working.
9.5 SP2 Patch 0314 - Remote control permission granting not working. Hello All, After applying the 0314 patch to our 9.5 SP2 core, we can't do Remote Control. I have read the few discussion about...
View ArticleUnable to establish a secure session with the remote computer (-5)
Hello, I am running LANDesk Management Suite 9.5 SP1 with about 480 nodes. We have never had issues with remote control until very recently. Every time we use the integrated remote control in the...
View ArticleHow to push the certificate via landesk software management portal
Hi All, Can someone help me with the batch script to push the certificate via landesk software management portal. I have created a batch file that worked fine, But the certificate is getting installed...
View ArticleCan't contact remote computer using LANDesk PDS2 discovery.
I am using LANDesk 9 Service Pack1. I tried to connect to a PC today and recieved the error "Can't contact remote computer using LANDesk PDS2 discovery." I read a couple articles that said to make...
View ArticleKeyboard and Mouse greyed out
When I remote one of my clients in this case (Windows 7 Pro 64bit Laptop), I am unable to use the mouse or keyboard remotely but can see the desktop of the client. Keyboard and mouse is greyed out. I...
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Enable HTML Remote Control for "IT Help Desk"
Hello -Hoping this is something dumb I've missed. Is there somewhere specific I have to enable HTML Remote Control for a user role - in addition to the standard Remote Control? Our "IT Help Desk"...
View ArticleAuthentication failed because a certificate was not found on the remote computer
It looks like after the SP5 Update of Landesk, all new installed Computers have the problem above. (installed Computers still work fine.) Any Idea? Thanks in advanced. Miriam
View ArticleI would like to disable the "Permission required prompt" when using remote...
I would like to have a scheduled task available that would allow me to disable the permission required prompt when using remote control. I would also like to have a task enable it also. I have done...
View Articleremote control viewer was not installed properly
I successfully deployed an agent configuration of remote control only to two devices. When I try to launch the remote control on either device I get the error message above. The recommended solution...
View ArticleCredentials Required
When attempting to connect to certain machines we are prompted with, "Credentials Required"."The currently logged-in users does not have rights to access the remote computer. You must provide the user...
View Articlercgui.exe starting multiple times
We are seeing problems with multiple rcgui executables running. When a technian tries to connect using LD remote control more rcgui.exe start but the current process is still running and therefore a...
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