Remote Control session without Management Console
Hello Is it possible to start a remote control seesion on a PC without a console installation. I copid some files like "isscntr" and other and the session started - the request come but i get no remote...
View ArticleNew non-LANDesk antivirus is blocking remote control feature.
We recently upgraded the antivirus on our network after which the remote control feature stopped working. I get the following when trying to connect remotely to any computer in our network. The...
View Articlercgui.exe starting multiple times
We are seeing problems with multiple rcgui executables running. When a technian tries to connect using LD remote control more rcgui.exe start but the current process is still running and therefore a...
View ArticleDisable ask for remote control permission for one machine
Hi, We have a policy in place through Landesk where the agent asks for permission to connect to a user's machine. One user has 2 machines at their desk. They would like to use Landesk to connect to the...
View ArticleCan't remote control while on battery
Anyone ever seen a problem with trying to remote control from a laptop while on battery.? This is using the LDMS remote console. I can plug the laptop in and the remote control window comes up...
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Unable to use RCViewer (isscntr.exe) - The logged in user does not have...
Hi to All,I have tried to read most of the available solutions but to no avail.I am able to do remote control via Remote Web Console, but I am unable to use RCViewer("isscntr.exe") to perform the same...
View Article"Remote Icon" is missing
Hello ! I hope you could help concerning an issue I am facing : a computer (a lot of computer are working perfectly) which does not have the remote control icon = not able to remote control.I...
View ArticleKeyboard and Mouse greyed out
When I remote one of my clients in this case (Windows 7 Pro 64bit Laptop), I am unable to use the mouse or keyboard remotely but can see the desktop of the client. Keyboard and mouse is greyed out. I...
View ArticleNot able to use LANdesk in Mozilla or Chrome
We are having Landesk 9.0.2.38 installed in all client systems with which we are able to take remote of other systems which has same client installed. We use Internet Explore to use take remote of...
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LANDesk Instant Support Suite Console Has Stopped Working
I've recently upgraded to 8.8 with SP3 and have installed an additional console on my desktop to manage users. Since then I receive "LANDesk Instant Support Suite Console Has Stopped Working" when...
View ArticleLandesk Remote Control questions
So...I recently started using Landesk Remote Control to support our users and couldn't find a few features, either they dont exist or I couldnt find them, 1) Scaling to screen, I was using a 12" laptop...
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Upgraded to 9.5 from 9.0 SP3 - Remote Control - The signed rights document...
Ever since we upgraded the core to 9.5 we haven't been able to remote control any computers. We have yet to roll out the clients as we wanted to make sure everything works normally. There were no...
View ArticleRC Viewer Upgrade Issue
Greetings, I've been tasked with performing an upgrade on about 450 users, from RC Viewer 8.0, to version 9.5. Currently, we have a batch file that looks like the following: "C:\Program...
View ArticleLANDesk Remote Control Tray Icon on Servers (via Remote Desktop)
On my LANDesk 9.6 server I use the same set of Remote Control settings in both my Windows desktop and server agent configurations. On my Windows desktop clients I can see the "LANDesk Remote Control"...
View ArticleRemote Control on Lock Workstation doesn't work (anymore)
Hello everybody, Since a year we have a strange behavoiur about our RC.Remote Control on the status of Workstation Locked or waiting for Login (Ctrl+alt+del) doesn't work. In the past we could and we...
View ArticleBad remote control performance on Win8.1
Hi all, We're facing a lot of issues with our LDMS 9.6Sp1 when we use remote control on Win 8.1 clients.In fact we are experiencing an extremely slow response when we connect on these clients and...
View ArticleRemote Chat
Does anyone know if there is a way to configure chat through the remote control console so that it doesn't ask for permission? I still want send a chat request to remote users with out having them...
View ArticleFile transfer from my PC to client
Running9.6 SP2 Management Suite This may be a silly question but I cant find a way to do it, Is it possible to transfer a file from the computer I'm connecting from to the client while on a remote...
View ArticleClassroom Manger over wireless network
I am trying to get Classroom Manager to work over our wireless network. I can get it to work across vlans when connected via ethernet cable but when I connect both machines via wireless I can not get...
View ArticleSpecial Key Sequence
Is there a way to add custom key sequences to the Special Key Sequence button in the remote control viewer?
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