Disable ask for remote control permission for one machine
Hi, We have a policy in place through Landesk where the agent asks for permission to connect to a user's machine. One user has 2 machines at their desk. They would like to use Landesk to connect to the...
View ArticleBlack screen
Some of my servers do not display for remote control. I have three identical servers. One works correctly. Two display only a black screen when using remote control. Web console does not work....
View ArticleDisable Remote keyboard/mouse access
I have a customer that wants to be able to view what is happening on a remote PC, but does not want to have any keyboard/mouse access. Can you disable the KB/Mouse in the RCViewer on the controling PC?...
View ArticleStandalone Remote Control Viewer Install
Morning, can anyone tell me where i can get the viewer install from?I've tried running the ENURCsetup.exe but its installing the Mozillia version? thanks Chris
View Article"Remote Control" not available to Core Server
My assistant and I just got new computers and a new laptop. All three are 64-bit with Windows 7 Professional. We've installed the LANDesk Console on all three. When we right click on the Core Server we...
View ArticleIs there a way to not be prompted for credentials HTML5 remote control?
Hi just curious if there is a way to not be prompted for LANDesk credentials when remote controlling via HTML5 ? I know if you use the RC tool viewer on machines with no console they dont have to put a...
View Article"Remote Icon" is missing
Hello ! I hope you could help concerning an issue I am facing : a computer (a lot of computer are working perfectly) which does not have the remote control icon = not able to remote control.I...
View ArticleCredentials Required
When attempting to connect to certain machines we are prompted with, "Credentials Required"."The currently logged-in users does not have rights to access the remote computer. You must provide the user...
View ArticleLANDesk PDS2 discovery
Web service failed: Can't contact remote computer using LANDesk PDS2 discovery.
View ArticleKeyboard and Mouse greyed out
When I remote one of my clients in this case (Windows 7 Pro 64bit Laptop), I am unable to use the mouse or keyboard remotely but can see the desktop of the client. Keyboard and mouse is greyed out. I...
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Enable HTML Remote Control for "IT Help Desk"
Hello -Hoping this is something dumb I've missed. Is there somewhere specific I have to enable HTML Remote Control for a user role - in addition to the standard Remote Control? Our "IT Help Desk"...
View ArticleHTML remote control a device ouside of network from an HTML5 capable browser
https://community.landesk.com/support/docs/DOC-27093 https://community.landesk.com/support/docs/DOC-35533 I assume that these Docs aren't true if the devices are outside of my network via CSA?
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LANDESK Remote Control - Gateway Mode
I currently have LDMS 2016 SU10.0.3 and when our LANDESK Remote Control agent is on "Gateway mode", the "Computer Name:" field is blank.Before we upgraded from LDMS 9.5 to 2016, I'm pretty sure the...
View ArticleReceived failed: 0.
Hello! I am receiving the error Receive failed: 0. when trying to remote into two production servers. I'm stumped because I can remote to other computers just fine and my google-fu for this error has...
View ArticleLANDesk Remote Control Viewer Crash after remote user accept the connection
Hello, I am facing a random issue with LANDesk Remote Control Viewer in LANDesk 2016 Here is how I am doing I am using "C:\Program Files (x86)\LANDesk\ServerManager\RCViewer\isscntr.exe" -c"Remote...
View ArticleFile Transfer Problem in LDMS 9.0 SP3
Hello I tried several times using File transfer but i get a windows explorer with no drives. All works Remote Control, Chat, Draw...but File Transfer.I disabled the firewall on the client side; i tried...
View Articleissuser (remote control) never switches to core from CSA
I have PCs that are always offsite and of course on bootup can't find our core and connect to the CSA. The users then VPN in but the remote control service is still stuck connected to the CSA and...
View ArticleFile Transfer doens't work
Good afternoon. We are running LANDEsk console 2016. Version 10.1.0.168. I have a colleague who, when trying to use the File Transfer feature in LANDesk, can only see his own drive and PC. He...
View ArticleStandalone Remote Control Viewer Install
Morning, can anyone tell me where i can get the viewer install from?I've tried running the ENURCsetup.exe but its installing the Mozillia version? thanks Chris
View ArticleRemote Desktop problem with Windows 7 VM
We use a mix of both physical machines and VM consoles that use the same Windows 7 image. Recently we found out that if you initiate a LANDesk Remote Control Viewer to a VM it will not allow you to...
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