Remote Control setting for different levels of support staff
Hi there, we have several different levels of desktop support and would like to limit the accessibility of the non-IT desktop support. Our primary concern is that non-IT staff should have to request...
View ArticleThe remote controle menu is grey
Hi Since the LDMS 9.5 upgrade, we have some problemes with remote controle.We can not use remote controle on wan connection.The contectual remote controle menu is disable.
View ArticleRemote control - hangs on remote console only
Hi, We have just installed our LDMS 8.8 and have noticed the following behaviour; - From the core server any remote control sessions attempted to date has worked as expected. - From an admin PC...
View ArticleISSUSER Application Error
I have a lenovo t510 that is having an issue with the issuer.exe processs. Whenever it starts up for the first time it consistently gives an error of: The instruction at "0x004167ca" referenced...
View ArticleUnable to establish a secure session with the remote computer (-5)
Hi there. We are using 9.5. Very regulary when we try to remote to computers we get the following message Unable to establish a secure session with the remote computer (-5) I have researched this...
View ArticleCan't remote control client in 9.5+SP1
Hi All, I have a client which used to be fine on RC functuion in 9.0 and 9.5. After upgrade to SP1, it is quite weird. Here is what I did: 1. Install SP1 on 9.5 Core server2. Uninstall client agent...
View ArticleAutologin:Shift doesn't work to open a different session
Configuration:Windows 7 Pro with autologin on a local account Without remote control, so on the machine really , to change the login we had to push the "Shift" button and we have the popup loggin (NO...
View ArticleRemote Control not working
Hi Community first we had the problem that the patching of our clients did not work. On advice of the LANDesk-Support we installed LDMS 9.5 SP1. Now on my test clients the Remote Agent is not working....
View ArticleDesktop Shortcut for landesk
Im trying to find the file associated w/ the landesk remote control icon in the task tray. I would like to build an icon to put on the desktop so that when you open it, it will open the file that when...
View Article"Unable to establish a secure session with the remote computer (-5)." 9.0 SP2
I am running LDMS 9.0 SP2. I have an issue where some of my clients return the error code "Unable to establish a secure session with the remote computer (-5)."We are using the default of Integrated...
View ArticleRemote Control of non-domain clients
I need to remote control some non-domain computers from a domain member core server. What users, groups, roles, and processes do I need to put in place in order to make it work? Thanks for any help.
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Upgraded to 9.5 from 9.0 SP3 - Remote Control - The signed rights document...
Ever since we upgraded the core to 9.5 we haven't been able to remote control any computers. We have yet to roll out the clients as we wanted to make sure everything works normally. There were no...
View ArticleRemote Control ask permission
HI, Is it possible to have the automatically accept the connection after a time when the "end user must grant....." is allowed in the remote control configuration. I explain, i want the end user allow...
View ArticleQuestion about FIPS
I have a question about FIPS in 9.5 SP1; It sounds like it’s enabled by default in clients , but not on the core . It says that if enabled on the core but not clients then clients won’t work...
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FIPS 140-2 on LANDesk Agent
I've noticed that all my LANDesk 9.5 SP1 Agents all say that they have FIPS 140-2 enabled even though I havent explicitly enabled this on the core or on our Cloud Services Appliance. Anyone else seeing...
View ArticleStandalone Remote Control Viewer Install
Morning, can anyone tell me where i can get the viewer install from?I've tried running the ENURCsetup.exe but its installing the Mozillia version? thanks Chris
View ArticleISSUSER Application Error
I have a lenovo t510 that is having an issue with the issuer.exe processs. Whenever it starts up for the first time it consistently gives an error of: The instruction at "0x004167ca" referenced...
View ArticleCan't remote control client in 9.5+SP1
Hi All, I have a client which used to be fine on RC functuion in 9.0 and 9.5. After upgrade to SP1, it is quite weird. Here is what I did: 1. Install SP1 on 9.5 Core server2. Uninstall client agent...
View ArticleRemote Control not working
Hi Community first we had the problem that the patching of our clients did not work. On advice of the LANDesk-Support we installed LDMS 9.5 SP1. Now on my test clients the Remote Agent is not working....
View Articleunable to remote control - does ping port have to be opened?
We are trying to remote control across two different networks - just a quick question - does the ping port have to be opened? Any other port(s) besides tcp 9535 that need to be opened to support...
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