Unable to find the remote control web service on 'ServerName'
I have a new install of LD 8.8 SP2 that I have set up to test with. When I try to RC a client from my test core server, I receive the error above and am asked for username/PW, which none work. I have...
View Articleunable to remote control - does ping port have to be opened?
We are trying to remote control across two different networks - just a quick question - does the ping port have to be opened? Any other port(s) besides tcp 9535 that need to be opened to support...
View ArticleVMware VDI & LANDesk Remote control
Hi, I have a strange problem in a VMware VDI environment and remote control quality. Let's decribe: On Virtual machine Windows XP on VMware ESX 3.5 + LANDesk agent 8.7 SP6. This VM will be used as a...
View ArticleLANDesk v9 - Remote Control - Create Custom Message
I need to create a custom message to be displayed when our analysts remote PCs. I am looking to add a message something like "AnalystName is attempting to remote control this PC. Press OK to allow this...
View Articleunable to establish a secure session with remote computer 9.0 SP3
We have been running fine and remote controlling device consistently when it suddenly stopped working. We get the following error whenever we try to remote control to a device. unable to establish a...
View ArticleRemote Control immediately took a control and does not ask a user to...
Hi all, There is a problem when LD Remote Control immediately took a control and doesn`t ask a user to authorise this. The Agent Configuration set to that End user must grant permission for remote...
View ArticleComputer not in your scope (until you query the scope)
I have a recurring problem where my help desk cannot remote control a computer because it is not in their scope. All I have to do to fix it is login with the console and 'Show Devices' on the scope....
View ArticleThe remote control viewer was not installed properly. Try reinstalling.
I have a need for techs, who are not located at my facility to be able to remote machines at my facility with the webconsole. They do not have admin rights on their own workstations and they are...
View ArticleRemote Control to Workstation Not in Current User's Domain
I have not found an answer to this scenario in other resp[onses so far so I hope someone can help. We are currently using LANDesk 8.8. SP3 (soon to go to SP4 and version 9 is in sight). By default we...
View ArticleRemote console keeps connecting by itself
About two weeks ago I had to remote into an employee's machine to fix an issue. Since then, every hour at the 03 mark (5:03, 6:03, 7:03 etc) the remote console automatically opens on my machine and...
View ArticleRemote Control session without Management Console
Hello Is it possible to start a remote control seesion on a PC without a console installation. I copid some files like "isscntr" and other and the session started - the request come but i get no remote...
View ArticleStandalone Remote Control Viewer Install
Morning, can anyone tell me where i can get the viewer install from?I've tried running the ENURCsetup.exe but its installing the Mozillia version? thanks Chris
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Remote Control of non-domain clients
I need to remote control some non-domain computers from a domain member core server. What users, groups, roles, and processes do I need to put in place in order to make it work? Thanks for any help.
View ArticleKeyboard and Mouse greyed out
When I remote one of my clients in this case (Windows 7 Pro 64bit Laptop), I am unable to use the mouse or keyboard remotely but can see the desktop of the client. Keyboard and mouse is greyed out. I...
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Autologin:Shift doesn't work to open a different session
Configuration:Windows 7 Pro with autologin on a local account Without remote control, so on the machine really , to change the login we had to push the "Shift" button and we have the popup loggin (NO...
View ArticleCommandline switches for the issuser.exe
Hi all, Are there any commandline switches for the issuser.exe, that can deny reboot, chat and remote execute? We need it for On-Demand Remote control trough Management Gateway. Thanks in advance.
View ArticleStandalone Remote Control Viewer Install
Morning, can anyone tell me where i can get the viewer install from?I've tried running the ENURCsetup.exe but its installing the Mozillia version? thanks Chris
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LDMS 9.5: HTML 5 Remote Control
Can anyone from LANDesk or anyone who has upgraded shed light on this 'HTML 5 Remote Control' feature? Features, pros, cons ...
View Article9.5 SP1 - Trusting the HTML Remote Control SSL Cert
Upgraded to 9.5 SP1 I have followed the procedure to import the supplied SSL Root Cert into our AD from this article: http://community.landesk.com/support/docs/DOC-28617 However, when I navigate to a...
View ArticleClients Not Being Prompted for Remote Control
Hi All, One of my LANDesk users (USER A) is having intermittent issues with remote controlling via the remote console. On occasion, on initiating the RC session, he sees the standard "awaiting user...
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