Hello
Is it possible to start a remote control seesion on a PC without a console installation. I copid some files like "isscntr" and other and the session started - the request come but i get no remote screen an my PC. have anybocy an idea or a solution - thanks
greeting Thomas
We recently upgraded the antivirus on our network after which the remote control feature stopped working. I get the following when trying to connect remotely to any computer in our network. The statement in blue brings up a box where I can enter the credentials asked for, but even using a Domain Administrator account gives the same result. Does anyone know what has to be added to the exceptions in the antivirus to allow the remote control to pass through and contact the remote computer?
11/9/2010 11:04:07 Attempting to contact remote computer on 10.1.X.X; COMPUTER NAME
11/9/2010 11:04:08 Trying to connect to 10.1.X.X using TCP
11/9/2010 11:04:08 The remote computer on 10.1.X.X was contacted using TCP.
11/9/2010 11:05:08 You must provide a valid console user name, password, and domain.
11/9/2010 11:05:08 Stopped remote control session
11/9/2010 11:05:24 Trying to connect to 10.1.X.X using TCP
11/9/2010 11:05:24 The remote computer on 10.1.X.X was contacted using TCP.
11/9/2010 11:05:32 Unable to establish a secure session with the remote computer (-5).
Thanks for the help,
Kelli
We are seeing problems with multiple rcgui executables running. When a technian tries to connect using LD remote control more rcgui.exe start but the current process is still running and therefore a new rcgui process starts up. This is causing the techian not to be able to connect and only gets a black screen. So in this case ending the process for issuer.exe only kills 1 of the rcgui.exe but the others remain. The only work around we have found is having the user reboot their PC which doesn't help when trying to fix a issue. Does anyone know how to stop the multiple rcgui.exe or kill all of them without rebooting? Stopping the LANDesk remote control service only kills 1 rcgui.exe process.
We are on LD 9 no service pack. We have also tested on LD9 SP2 and have the same issues.
Hi,
We have a policy in place through Landesk where the agent asks for permission to connect to a user's machine. One user has 2 machines at their desk. They would like to use Landesk to connect to the 2nd machine without being asked for permission. Is that possible?
Anyone ever seen a problem with trying to remote control from a laptop while on battery.? This is using the LDMS remote console.
I can plug the laptop in and the remote control window comes up normally. If I unplug the laptop and click on remote control, it does nothing. No remote window even appears.
I am running Windows 7 pro x64. Both power policies for plugged in and unplugged are the same in Windows.
Hi to All,
I have tried to read most of the available solutions but to no avail.
I am able to do remote control via Remote Web Console, but I am unable to use RCViewer("isscntr.exe") to perform the same function.
Location: C:\Program Files\LANDesk\ServerManager\RCViewer
Does anyone encountered the same problem as me?
Filename: isscntr.exe
Version: 8.80.0.249
Would appreciate any help available.
Thanks so much!
Hello !
I hope you could help concerning an issue I am facing : a computer (a lot of computer are working perfectly) which does not have the remote control icon = not able to remote control.
I tried:
...and the icon is still absent.
I have only this clue when I created the isswuser32.log :
[04144] 0028171703: OpenSCManager failed with error 5
[04144] 0028171703: OpenSCManager failed with error 5
[02780] 0028233984: waiting for TermSrvReadyEvent...
[02780] 0028233984: TermSrvReadyEvent signalled
[02780] 0028234093: Transport Listen Thread 1358 is starting...
[02780] 0028234109: launching rcguie.exe now in thread 5384...
[02780] 0028234359: ISSTransport worker thread started: 844
[02780] 0028234578: ForwardSessionInfo
[04808] 0028277140: Second instance of issuser exiting
[02780] 0028280906: Socket error on accept(): 10004
[02780] 0028280906: Socket error 10038
[00244] 0028282906: Second instance of issuser exiting
[04108] 0028335203: waiting for TermSrvReadyEvent...
[04108] 0028335203: TermSrvReadyEvent signalled
[04108] 0028335328: Transport Listen Thread 1760 is starting...
[04108] 0028335328: launching rcguie.exe now in thread 5496...
[04108] 0028335500: ISSTransport worker thread started: db0
[04108] 0028335609: ForwardSessionInfo
[04108] 0029639546: ISSTransport worker thread started: e28
[04108] 0029639562: Being viewed by admaleyal01 on CHGEN014
[04108] 0029639562: &*&*&*&*&*&*&*& New buffer. Now have 1
[04108] 0029739593: Socket was closed
Do you have any idea ?.....
Regards,
Alexandre ALEYA
LDMS console version = 8.7 SP6.
When I remote one of my clients in this case (Windows 7 Pro 64bit Laptop), I am unable to use the mouse or keyboard remotely but can see the desktop of the client. Keyboard and mouse is greyed out. I have remoted another client with same OS and works fine. Have removed and added agent on machine and disabled firewall. Still not luck. Any ideas?
We are having Landesk 9.0.2.38 installed in all client systems with which we are able to take remote of other systems which has same client installed. We use Internet Explore to use take remote of user, But when I am tryng to take users remote via Google Chrome or Mozilla it asks for addin to be installed.
Please let me know, do I need to install any other version for google chrome or mozilla?
Regards'
Krunal Sankhe
I've recently upgraded to 8.8 with SP3 and have installed an additional console on my desktop to manage users. Since then I receive "LANDesk Instant Support Suite Console Has Stopped Working" when ever I try to remote into a client machine from my desktop. I'm using Windows 7 but I have also tried it on a Vista machine and it gives the same error. But when I install the console on an XP machine it works and let's me remote into a clients desktop whether it be viewing, chatting, etc... Obviously it has something to do wiht Vista and Windows 7 but I'm lost as how to resolve it. Any help would be appreciated.
So...I recently started using Landesk Remote Control to support our users and couldn't find a few features, either they dont exist or I couldnt find them,
1) Scaling to screen, I was using a 12" laptop at 1280x800 res. and was remoted into someone's PC with a higher resolution, most remote programs allow you to 'scale' the remote window so that it fully fits your screen so that you dont have to scroll
2) I am one of many techs here and sometimes I get stuck on an issue and would like to 'invite' someone to view the screen with me...almost every other remote tool I have ever used has had this feature
I am currently using the Landesk web version but am open to using the 32bit client if it helps
Any assistance on both these questions would be great
Thanks
Ever since we upgraded the core to 9.5 we haven't been able to remote control any computers. We have yet to roll out the clients as we wanted to make sure everything works normally. There were no errors reported during the upgrade.
Any ideas? We are not using AppBlocking. I read about the whitelist issues, but I don't think that apply's to us.
Greetings,
I've been tasked with performing an upgrade on about 450 users, from RC Viewer 8.0, to version 9.5. Currently, we have a batch file that looks like the following:
"C:\Program Files\LANDesk\ServerManager\RCViewer\isscntr.exe" /u /s
RD /S /Q "C:\Program Files\LANDesk\ServerManager\RCViewer\"
The problem is that it's not a truly silent uninstall, which is what we need. The upgrade will take place overnight, so there can be zero user interaction. If we run it with users logged in, they will get prompted to delete files after a reboot, because the DLLs are in use and can not be deleted. If we run it with no user logged in, they will then get prompted the same upon login. The dialog box prevents the task from successfully completing.
Ideally, I'm looking for the best method to have a no-user-interaction uninstall of RC Viewer 8.0, which is then replaced by RC Viewer 9.0.
I tried creating an MSi package using the ENURC Installer from the core, but that didn't work either.
Any suggestions?
thx, rs
On my LANDesk 9.6 server I use the same set of Remote Control settings in both my Windows desktop and server agent configurations. On my Windows desktop clients I can see the "LANDesk Remote Control" icon in the task tray (near the date/time in the bottom right corner). I do not see this icon on my Windows servers. I've confirmed that I am showing all icons.
I've seen similar issues in the past with McAfee, for example, when viewing a computer via remote desktop. In those situations I was able to run an update or show the console, which magically brought the icon back into the tray. I'm assuming the issue is a similar one - maybe it's not a LANDesk issue at all; maybe it is a remote desktop issue (Microsoft).
I'm curious if others have this behavior and if there is a fix. Ideally, I would like to see the LANDesk icon in the task tray with all other icons immediately after logging in via RDP.
Hello everybody,
Since a year we have a strange behavoiur about our RC.Remote Control on the status of Workstation Locked or waiting for Login (Ctrl+alt+del) doesn't work. In the past we could and we know how important is in some situation. The settings are fine (we haven't changed). I tried set for modem connection, switch off the "keyboard setting", I think I changed everything. The system hangs at "Initializing keyboard filter". I attached a log for example. This happens both RC with the program and HTML. Thank you in advance.
Hi all,
We're facing a lot of issues with our LDMS 9.6Sp1 when we use remote control on Win 8.1 clients.
In fact we are experiencing an extremely slow response when we connect on these clients and controlling the remote machine is nearly impossible.
The same problem was also present in LDMS 9.5 which we recently upgraded in the hope of resolving the problem.
Remote control is working normally on other clients (WinXp, Win7).
A fact that we noticed is that on Win8.1 the mirror driver is installed, but, when we connect using remote control, the status panel in the tray bar says that the mirror driver is not in use.
On Win7/Xp the mirror driver is used when we connect, so we suspect this is the problem.
We also tried to uninstall our antivirus client (SEP12) but to no avail.
Does anybody have any clue on this trouble?
Thank you all.
Best regards,
Andrea
Does anyone know if there is a way to configure chat through the remote control console so that it doesn't ask for permission? I still want send a chat request to remote users with out having them accept the chat request. I want a box to pop up on their screen with a message. I have had scenarios where a desktop isn't near a phone and the user is not at the desk to accept the request for me to send a message to call me when they are available. I don't want to change the security feature where permission needs to be granted for remote control.
Thanks
Howard
Running
9.6 SP2 Management Suite
This may be a silly question but I cant find a way to do it, Is it possible to transfer a file from the computer I'm connecting from to the client while on a remote control session?
If I use HTML, looks like I can only transfer from the core to the client but not from my machine to the client. is this by design?
I am trying to get Classroom Manager to work over our wireless network. I can get it to work across vlans when connected via ethernet cable but when I connect both machines via wireless I can not get the teacher console to discover the student machine. This is whether they are both on the same wireless vlan or not. I have tried the IP-directed broadcast option putting in both subnets(address was calculated by DirBCastAddr.exe) and it still does not work. What needs to be configured on on the computers or our wireless network to allow for the product to function correctly over the wireless?
Is there a way to add custom key sequences to the Special Key Sequence button in the remote control viewer?