I have not found an answer to this scenario in other resp[onses so far so I hope someone can help.
We are currently using LANDesk 8.8. SP3 (soon to go to SP4 and version 9 is in sight). By default we have all of our workstations in our corporate domain and adminitrative clients such as our Help Desk log in to the LANDesk console using their domain ids. The security model for remote cotnrol is currently "Windows NT security/local template". On occasion, however, we encounter a workstation that is on our internal network that is either in a workgroup or on a development domain which is not a child nor even a trusted memeber of our corporate domain. Obviously, we cannot access this odd workstation because we are authenticating with our corporate domain ids which are not applicable to this workstation.
Is there a way for our Help Desk personnel to still log into the LANDesk console using their domain ids so they can continue to assist regular clients by remote control and yet still provide credentials for connecitng to the workstation that is not on the corporate domain? Right now, the Help Desk person gets a "Credentials Required" dialog, but they have no credentials to enter that seem to work. We do have access to the loca administrator account credentials for the workstation, and we are willing to customize the LANDesk agent for these odd ducks.
Is there a workable answer?
Thanks