"Remote Icon" is missing
Hello ! I hope you could help concerning an issue I am facing : a computer (a lot of computer are working perfectly) which does not have the remote control icon = not able to remote control.I...
View ArticleNot able to use LANdesk in Mozilla or Chrome
We are having Landesk 9.0.2.38 installed in all client systems with which we are able to take remote of other systems which has same client installed. We use Internet Explore to use take remote of...
View ArticleRemote Control not working
Hi Community first we had the problem that the patching of our clients did not work. On advice of the LANDesk-Support we installed LDMS 9.5 SP1. Now on my test clients the Remote Agent is not working....
View ArticleRemote Control to Workstation Not in Current User's Domain
I have not found an answer to this scenario in other resp[onses so far so I hope someone can help. We are currently using LANDesk 8.8. SP3 (soon to go to SP4 and version 9 is in sight). By default we...
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FIPS 140-2 on LANDesk Agent
I've noticed that all my LANDesk 9.5 SP1 Agents all say that they have FIPS 140-2 enabled even though I havent explicitly enabled this on the core or on our Cloud Services Appliance. Anyone else seeing...
View ArticleHow to Remote Control to a Workstation behind Juniper SSL VPN
Hi All,I have a bunch of workstations that connect to our network using Juniper SSL VPN's Network Connect remotely. Once the remotely connected workstation is assigned an IP Address, I am unable...
View ArticleI would like to disable the "Permission required prompt" when using remote...
I would like to have a scheduled task available that would allow me to disable the permission required prompt when using remote control. I would also like to have a task enable it also. I have done...
View ArticleVideo Issues with Remote Control on Dual Monitors
I was wondering if anyone else has had issues with remoting into another PC that has dual monitors? The issue we are seeing on the majority of systems is that when you move the cursor around from the...
View ArticleDisable ask for remote control permission for one machine
Hi, We have a policy in place through Landesk where the agent asks for permission to connect to a user's machine. One user has 2 machines at their desk. They would like to use Landesk to connect to the...
View ArticleMultiple Remote Shutdown devices
Greetings all Just wondering if anyone knows a script or method to select multiple devices in the all devices for a shutdown.Rather than sigulary selecting a device Thanks David
View ArticleRemote Control Log
I've some question that can i logging the all of administrator's remote control action and where's this log? Thanks,
View ArticleComputer not in your scope (until you query the scope)
I have a recurring problem where my help desk cannot remote control a computer because it is not in their scope. All I have to do to fix it is login with the console and 'Show Devices' on the scope....
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LANDesk Instant Support Suite Console Has Stopped Working
I've recently upgraded to 8.8 with SP3 and have installed an additional console on my desktop to manage users. Since then I receive "LANDesk Instant Support Suite Console Has Stopped Working" when...
View ArticleDisable Remote keyboard/mouse access
I have a customer that wants to be able to view what is happening on a remote PC, but does not want to have any keyboard/mouse access. Can you disable the KB/Mouse in the RCViewer on the controling PC?...
View Articleshorten the Timeout of isscntr
How to make shorten the timeout of isscntr?Please advise.
View ArticleThe remote control viewer was not installed properly. Try reinstalling.
I have a need for techs, who are not located at my facility to be able to remote machines at my facility with the webconsole. They do not have admin rights on their own workstations and they are...
View Articleunable to establish a secure session with remote computer 9.0 SP3
We have been running fine and remote controlling device consistently when it suddenly stopped working. We get the following error whenever we try to remote control to a device. unable to establish a...
View ArticleRemote desktop in LANDESK
Hi, I would need some advises on configuring LANDESK's remote control feature, this is what we want to do: 1. By default, all PCs are enabled with LANDESK remote control feature. User will be prompted...
View ArticleRemote Control immediately took a control and does not ask a user to...
Hi all, There is a problem when LD Remote Control immediately took a control and doesn`t ask a user to authorise this. The Agent Configuration set to that End user must grant permission for remote...
View ArticleRemote Control Viewer plugin doesn't get installed anymore
Hello everybody.It appears that with newer versions of Firefox, the plugin which allows a user to launch the viewer with a right click on a device in the Web console doesn't get installed by...
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