We recently upgraded the antivirus on our network after which the remote control feature stopped working. I get the following when trying to connect remotely to any computer in our network. The statement in blue brings up a box where I can enter the credentials asked for, but even using a Domain Administrator account gives the same result. Does anyone know what has to be added to the exceptions in the antivirus to allow the remote control to pass through and contact the remote computer?
11/9/2010 11:04:07 Attempting to contact remote computer on 10.1.X.X; COMPUTER NAME
11/9/2010 11:04:08 Trying to connect to 10.1.X.X using TCP
11/9/2010 11:04:08 The remote computer on 10.1.X.X was contacted using TCP.
11/9/2010 11:05:08 You must provide a valid console user name, password, and domain.
11/9/2010 11:05:08 Stopped remote control session
11/9/2010 11:05:24 Trying to connect to 10.1.X.X using TCP
11/9/2010 11:05:24 The remote computer on 10.1.X.X was contacted using TCP.
11/9/2010 11:05:32 Unable to establish a secure session with the remote computer (-5).
Thanks for the help,
Kelli