I have LANDesk 9.0.2.3 installed on an HP server running Win Server 2008 R2 SP1. I would like to upgrade the 9.0 version to LANDesk 9.6. I've read through Nathan Smith's article on "Best Known Methods for Installing 9.6". I have one problem that I would like to solve before I do this. I have one Remote Control session that continually pops up without my accessing the computer. I can close the remote control session, come back to the server a little later, and a Remote Control session to the same computer has reopened. I have tried deleting the device and adding it again from Unmanaged Device Discovery. I have even tried deleting the device and not installing it, and it still continues to pop up, sometimes even opening the remote control session. I've had the user close the sessions (unless I've contacted her first) and it just keeps coming back. Any suggestions?
Thank you!