I have a recurring problem where my help desk cannot remote control a computer because it is not in their scope. All I have to do to fix it is login with the console and 'Show Devices' on the scope. Then the machine will show up in the scope and my help desk can remote control it. The scope is defined that they can remote control anything that isn't an admin machine or a server OS. I am running 8.8 SP3.
Should the scope be 'refreshing' itself at a specific interval? How does that all work?