I am rather a jr. woodchuck on Landesk. Using the LanDESK 8.8 SP2
Here is what I am trying to accomplish.
I have some laptop users that we would like to be able to remote control their systems while they are local or remote via VPN. We want to see if this can be accomplished without the gateway applicance. We are currently looking at being able to support users though the VPN process, rather then having ot install and configure a Gateway in Automatic mode, to reduce the amount of end user requiremest to access support.
Here are some of my finding so far:
The inventory settings will see the Wired and Wireless IP address.
It seems that to get the 3rd IP address from the VPN connection, a full scan must be run while the Wireless is connected (is this correct), as it does not seem that the 3rd, Network TCPIP port will not show the Bound status to the VPN Miniport until this is done?
Once the 3 ports show up, the miniscan seems to take over and update the inventory properly for the 3 IP address.
I have checked the settings for the Inventory updates, that are currently set to the default 10 mins for Miniscan.exe to run.
It seems that I can push software and patches to either the wired or VPN connections after the Miniscan has run to update the proper IP.
The issue becomes when I try to verify a connection use the remote control to the system.
Once I change the system from LAN to Wireless with VPN, and ensure that the miniscan runs on it's normal schedule to update the inventory IP address.
On the Landesk concole, I right click on my test system and select the REMOTE CONTROL, the new screen appears and tries to connect to the wiried IP, but does not seem to try the actual new IP address that is listed in the Systems INVENTORY that reports the updated IP.
Any thoughts?
Thanks
Adam