RC Viewer Upgrade Issue
Greetings, I've been tasked with performing an upgrade on about 450 users, from RC Viewer 8.0, to version 9.5. Currently, we have a batch file that looks like the following: "C:\Program...
View ArticleError: "The remote computer is not in your scope"
When trying to remote control a machine from a remote console, I get the error "The remote computer is not in your scope." My account is a member of "Default All Machines Scope", so that shouldn't be...
View Articleunable to remote control - does ping port have to be opened?
We are trying to remote control across two different networks - just a quick question - does the ping port have to be opened? Any other port(s) besides tcp 9535 that need to be opened to support...
View ArticleThe remote control viewer was not installed properly. Try reinstalling.
I have a need for techs, who are not located at my facility to be able to remote machines at my facility with the webconsole. They do not have admin rights on their own workstations and they are...
View Article"Remote Control" not available to Core Server
My assistant and I just got new computers and a new laptop. All three are 64-bit with Windows 7 Professional. We've installed the LANDesk Console on all three. When we right click on the Core Server we...
View ArticleDisable ask for remote control permission for one machine
Hi, We have a policy in place through Landesk where the agent asks for permission to connect to a user's machine. One user has 2 machines at their desk. They would like to use Landesk to connect to the...
View Articleunable to establish a secure session with remote computer 9.0 SP3
We have been running fine and remote controlling device consistently when it suddenly stopped working. We get the following error whenever we try to remote control to a device. unable to establish a...
View ArticleLandesk Remote Control error : 'Logon Failed. You must provide valid...
Bonjour,Nous venons d'installer un nouveau serveur Landesk en version 8.8 SP3. Nous rencontrons depuis des problèmes pour nous connecter à certaines de nos machines. Le message d'erreur cité en objet...
View ArticleLDISCN32 or SOFTMON errors when establishing a Remote Control session
I have a client that is frequently seeing ldiscn32.exe or softmon.exe errors as soon as they establish a remote control session with a remote computer. The clients do not get this error unless an RC...
View ArticleMultiple Remote Shutdown devices
Greetings all Just wondering if anyone knows a script or method to select multiple devices in the all devices for a shutdown.Rather than sigulary selecting a device Thanks David
View ArticleRemote Control Viewer in Citrix Issue
We have the Remote Console published in Citrix and recently made it available for more tech's to use. When we did this we found an issue with Remote Control via Citrix. Only one person can use remote...
View ArticleHow to setup "Request Permission for Remote Control"
We have Landesk 8.7 SP3 [yes I know its out of date] and we have the remote agent deployed to some 1500 machines, so making the change to 8.8 is a bit of a mammoth task, unless there is a short cut....
View ArticleRemote Control by User
Hi, We are new to LDMS9 and are wanting to use the remote control feature for support of our users. We are currently using a customised VNC application which allows a user to select a technicians...
View ArticleTool bar gone
When I remote control another machine, the menu bar (The one to choose draw, chat, black out someon's screen, etc) has disappeard. It doesn't even have the x in the upper right to close it. I have...
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Design own web interface for Remote Control
How can I design my own web interface for remote control? We have multiple cores across various locations and we want to make it easy for the help desk to choose the location and type in the IP...
View ArticleInternet remote control session?
New to the LanDesk community....... Is it possible to use LanDesk (version 8.7) via the inernet just like gotomypc or logmein etc? This would be a nice tool to have and save me a lot of trips to new...
View ArticleRemote Console and updated IP address for laptops
I am rather a jr. woodchuck on Landesk. Using the LanDESK 8.8 SP2Here is what I am trying to accomplish. I have some laptop users that we would like to be able to remote control their systems while...
View ArticleRemote cotrol from local console
Hi all, I'm installed the local console on a workstation but unfortunatly i can't establish the remote desktop connection to the clients form this workstation.From the server i can connect to the...
View ArticleIssues remoting to a pc
While attempting to remote to a users computer I am only able to pull up a blank screen. I can remote to them through remote desktop connection but unable to in landesk. I am able to remote to several...
View ArticleRemote COntrol Authentication issues
I recently installed LANDesk 9 onto a Windows 2003 32-bit server. After the install I am now unable to remote control other units. The user I am logging into Windows and LANDesk with is the same...
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