Hi All,
We are using Landesk management suite 9.0 SP2, Here the thing is when we try to take a remote control , we can't able to take the remote of the client machine even it has the landesk agent...we are getting the error "Unable to establish a secure session with the remote computer (-5)., Unable to locate the remote control" in the remote control console, always it's showing the machine is in offline under all devices like red color circle...eventhough that machine in online, it's not showing like remote icon as well as binocular icon under all devices in landesk console.
Can anyone tell me how to fix this issue and how can I take the remote control of that machine?
Thanks,
Paramaguru