We're having issues with DNS and need an option in that the technician can just specify the IP address if they need to remote control. Since we can't exactly trust the IP address in the LANDesk database, I need a way for them to be able to initiate remote control without specifying a machine in the database. Is there another way to kick off Remote Control from the management console? Or from Run? I would like to be able to get to the "Start Connection" window without having to initiate a remote control and then canceling it.
Thanks!
Ed