Hello,
I`m Servicedesk agent in my company and we are using Landesk Remote Control version 9.01.0.122. On Windows 7 Enterprise x64 I am often having the problem that after ~2 days the shared clipboard between my comp and the one which i controll is not working anymore.The problem starts at the connection part: i want to connect to a comp, the user gets the confirmation dialog, accepts the connection then I get the blue edge around the Landesk window then the Landesk window is not responding for a few seconds, then finally unfreezes, the edge turns yellow and finally I can control the remote pc. At this point everything works except the shared clipboard (no copy between computers possible) and the connection to the remote computers drives via Windows Explorer also is not working. Untill now the only fix I found is to reboot my computer. But I have to do this every 2 days and in the environment where I work this is really frustrating because I have to startup tons of tools.
The Landesk "experts" in my company have no idea how to fix this, I have bombed them with tons of email but they ignore me and I do not have the time and knowledge to troubleshoot it.
Please, please help me solve this issue.
Kind regards,
Ivan LASZIK.