Computer not in your scope (until you query the scope)
I have a recurring problem where my help desk cannot remote control a computer because it is not in their scope. All I have to do to fix it is login with the console and 'Show Devices' on the scope....
View ArticleKeyboard and Mouse greyed out
When I remote one of my clients in this case (Windows 7 Pro 64bit Laptop), I am unable to use the mouse or keyboard remotely but can see the desktop of the client. Keyboard and mouse is greyed out. I...
View ArticleAutologin:Shift doesn't work to open a different session
Configuration:Windows 7 Pro with autologin on a local account Without remote control, so on the machine really , to change the login we had to push the "Shift" button and we have the popup loggin (NO...
View ArticleThe remote control viewer was not installed properly. Try reinstalling.
I have a need for techs, who are not located at my facility to be able to remote machines at my facility with the webconsole. They do not have admin rights on their own workstations and they are...
View ArticleFile Transfer Problem in LDMS 9.0 SP3
Hello I tried several times using File transfer but i get a windows explorer with no drives. All works Remote Control, Chat, Draw...but File Transfer.I disabled the firewall on the client side; i tried...
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Solving Remote Control problem before upgrading LANDesk 9.0 to LANDesk 9.6
I have LANDesk 9.0.2.3 installed on an HP server running Win Server 2008 R2 SP1. I would like to upgrade the 9.0 version to LANDesk 9.6. I've read through Nathan Smith's article on "Best Known Methods...
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FIPS 140-2 on LANDesk Agent
I've noticed that all my LANDesk 9.5 SP1 Agents all say that they have FIPS 140-2 enabled even though I havent explicitly enabled this on the core or on our Cloud Services Appliance. Anyone else seeing...
View ArticleRemotely kill a remote control session
I looked but briefly. Is there a way of killing a remote control session remotely? I have some staff that leave remote control sessions up and walk away from the desk.
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Identify whether a user is logged onto the PC before taking Remote Control
Hello LanDesk community, where would you like to see a 'Session' status? I'd like to see a status (ie. 'in session', 'idle', 'no ping') on the main search results page - maybe use the 'Health'...
View ArticleStarting remote session on a client which is not in the scope
Hi, We have five departments in the company, so there are five user management scopes in our LDMS. A helpdesk coworker downloaded the remote control viewer incl. all necessary files and startet the...
View ArticleLANDesk Mgt Suite 9.5 white paper
Hello,My organization is about to begin using LANDesk Mgt Suite 9.5 (w/ the gateway appliance) for remotely accessing our customer premised servers. We are looking to create a white paper for our...
View ArticleIssues remoting to a pc
While attempting to remote to a users computer I am only able to pull up a blank screen. I can remote to them through remote desktop connection but unable to in landesk. I am able to remote to several...
View ArticleI would like to disable the "Permission required prompt" when using remote...
I would like to have a scheduled task available that would allow me to disable the permission required prompt when using remote control. I would also like to have a task enable it also. I have done...
View ArticleHow to Remote Control behind firewall?
Hi, We have a Management Gateway appliance and are running 8.8 SP2a.I did all the config broker stuff.On a static IP machine, I was able to connect and remote control over the WAN. How do you do this...
View ArticleDisable ask for remote control permission for one machine
Hi, We have a policy in place through Landesk where the agent asks for permission to connect to a user's machine. One user has 2 machines at their desk. They would like to use Landesk to connect to the...
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LANDesk Instant Support Suite Console Has Stopped Working
I've recently upgraded to 8.8 with SP3 and have installed an additional console on my desktop to manage users. Since then I receive "LANDesk Instant Support Suite Console Has Stopped Working" when...
View ArticleScripting Remote control - ISSCNTR.EXE
Hi all, Are there any commandline switches for the remote control executable? Basically what Im trying to do is launch the remote control tool with an argument of an Ipaddress. Im sure there are...
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Unable to use RCViewer (isscntr.exe) - The logged in user does not have...
Hi to All,I have tried to read most of the available solutions but to no avail.I am able to do remote control via Remote Web Console, but I am unable to use RCViewer("isscntr.exe") to perform the same...
View ArticleLandesk Remote Control error : 'Logon Failed. You must provide valid...
Bonjour,Nous venons d'installer un nouveau serveur Landesk en version 8.8 SP3. Nous rencontrons depuis des problèmes pour nous connecter à certaines de nos machines. Le message d'erreur cité en objet...
View Articletwo machines have the same ip address
dear all , i have 2 machines A and B have the same ip in the inventory and both of them are active When i do any task on the machine B , it shows that it is off ( also i cant ping it using the name "B"...
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