can't connect to locked client
In version 8.8 we could remote control a client which was locked from login/password issues. At the moment, with 9.0 (sp3) we can't.Is this by design, or should we still be able to do so?
View ArticleHTML Remote Control Authentication bug?
LANDesk support is already working on this, I just want to see if anyone else is experiencing this issue. The Issue: Using HTML Remote Control, a domain user that has no rights/roles in LANDesk is...
View ArticleDistribute agent with local admin credentials for RC
I have machines that get removed from the domain with an automatic process every 90 days. Sometimes those systems come back online and since they are not trusted by the domain anymore RC is not...
View ArticleRemotely kill a remote control session
I looked but briefly. Is there a way of killing a remote control session remotely? I have some staff that leave remote control sessions up and walk away from the desk.
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Identify whether a user is logged onto the PC before taking Remote Control
Hello LanDesk community, where would you like to see a 'Session' status? I'd like to see a status (ie. 'in session', 'idle', 'no ping') on the main search results page - maybe use the 'Health'...
View ArticleRemotely Access Computer Web Cam /Camera?
I think I know the answer to my question is no, but ill ask. Is there an ability in LD 9.5 or 9.6 to access the web cam on a device. I have gotten a business request for this as the new...
View ArticleIn HTML5 remote control, backspace brings you back to previous page in IE
Since our upgrade to v9.6, I have been trying to migrate my support staff into using HTML5 remote control instead of the legacy remote. One of the biggest complaints I've received is that when used in...
View ArticleRemote Control - 2 Cores 1 Workstation
We are currently in the process of doing a side-by-side migration from Server A that is LDMS 9.5 SP2 to Server B that is LDMS 9.6. Our goal is while we move devices from server A to B, that our support...
View Articleremote control prompting despite setting to Always Allow
on 9.6 & have a setting in place on the current agent to Always Allow remote control without prompting. The latest 9.6 agent has been deployed to the pc's & they are prompting for the end user...
View Articleremote agent not working -canno conenct to win7 64 machines
We have introduced some windows 7 64 bit machines to the network, joined them to the domain and so forth, but we cannot remote connect to them, any ideas? Landesk 9.0 remote agent, i did accidently...
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Enable HTML Remote Control for "IT Help Desk"
Hello -Hoping this is something dumb I've missed. Is there somewhere specific I have to enable HTML Remote Control for a user role - in addition to the standard Remote Control? Our "IT Help Desk"...
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Design own web interface for Remote Control
How can I design my own web interface for remote control? We have multiple cores across various locations and we want to make it easy for the help desk to choose the location and type in the IP...
View ArticleHTML Remote Control not passing through user authentication
Hi I was under the impression and informed from a recent boot camp that with 9.6 SP1 when using HTML remote control it should auto authenticate and pass through the logged on users credentials and...
View ArticleCommandline switches for the issuser.exe
Hi all, Are there any commandline switches for the issuser.exe, that can deny reboot, chat and remote execute? We need it for On-Demand Remote control trough Management Gateway. Thanks in advance.
View ArticleRemote Control Operators group missing. How can I add a user for remote...
Hi, I wish to add a user to allow the remote control but the Remote Control Operators group is not present on some workstations.So what's the best practice to allow remote control for a non admin user...
View ArticleRemote Control not working
After a user installed the Remote Control console software for the LANDesk Management Gateway he is getting the followinf error message. The remote control viewer was not installed properly. try...
View ArticleUnable to use Remote Control via IE8
Hello, I hope this is in the right place. I've been testing Windows 7 and had no problems installing the web remote control in IE8 for Windows beta 7000. After upgrading to Windows 7 RC 7100, IE8 will...
View ArticleCan't contact remote computer using LANDesk PDS2 discovery.
I am using LANDesk 9 Service Pack1. I tried to connect to a PC today and recieved the error "Can't contact remote computer using LANDesk PDS2 discovery." I read a couple articles that said to make...
View ArticleRandomly Beginning Remote Control Sessions - 9.0 SP2 / Win7 x64 Add'l Console
I'm having some extremely strange behavior that I'm wondering if anyone can help with! We've very recently installed LanDesk 9.0 SP2 in our environment, and the main impetus to get the service pack in...
View ArticleRemote console keeps connecting by itself
About two weeks ago I had to remote into an employee's machine to fix an issue. Since then, every hour at the 03 mark (5:03, 6:03, 7:03 etc) the remote console automatically opens on my machine and...
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