Keyboard and Mouse greyed out
When I remote one of my clients in this case (Windows 7 Pro 64bit Laptop), I am unable to use the mouse or keyboard remotely but can see the desktop of the client. Keyboard and mouse is greyed out. I...
View ArticleBad remote control performance on Win8.1
Hi all, We're facing a lot of issues with our LDMS 9.6Sp1 when we use remote control on Win 8.1 clients.In fact we are experiencing an extremely slow response when we connect on these clients and...
View ArticleFeatures of mirror driver
Hello all, I had heard that the main purpose of the mirror driver is to speed the video rendering on older computers for remote control. We are on LD 8.8 SP4 and have recently started installing the...
View Articleunable to remote control - does ping port have to be opened?
We are trying to remote control across two different networks - just a quick question - does the ping port have to be opened? Any other port(s) besides tcp 9535 that need to be opened to support...
View ArticleClik here to view.
LANDesk Instant Support Suite Console Has Stopped Working
I've recently upgraded to 8.8 with SP3 and have installed an additional console on my desktop to manage users. Since then I receive "LANDesk Instant Support Suite Console Has Stopped Working" when...
View ArticleHow to setup "Request Permission for Remote Control"
We have Landesk 8.7 SP3 [yes I know its out of date] and we have the remote agent deployed to some 1500 machines, so making the change to 8.8 is a bit of a mammoth task, unless there is a short cut....
View ArticleThe remote control viewer was not installed properly. Try reinstalling.
I have a need for techs, who are not located at my facility to be able to remote machines at my facility with the webconsole. They do not have admin rights on their own workstations and they are...
View ArticleIs PC Messaging available?
I need a way to put an almost instant message on users screens. I have sent emergency deploys of text files launched with notepad. Seems like LANDesk would have something built in. Thanks.
View ArticleNot able to use LANdesk in Mozilla or Chrome
We are having Landesk 9.0.2.38 installed in all client systems with which we are able to take remote of other systems which has same client installed. We use Internet Explore to use take remote of...
View Article9.5 SP1 - Trusting the HTML Remote Control SSL Cert
Upgraded to 9.5 SP1 I have followed the procedure to import the supplied SSL Root Cert into our AD from this article: http://community.landesk.com/support/docs/DOC-28617 However, when I navigate to a...
View ArticleLANDesk Mgt Suite 9.5 white paper
Hello,My organization is about to begin using LANDesk Mgt Suite 9.5 (w/ the gateway appliance) for remotely accessing our customer premised servers. We are looking to create a white paper for our...
View ArticleSome Problems with Landesk and Remote Control
Hello At this time we have some problems with the interface, it's show the error that I attached, and I attached other errors thats occurs on the environment. Please could enyone helpo me to fix tat....
View Articlercgui.exe starting multiple times
We are seeing problems with multiple rcgui executables running. When a technian tries to connect using LD remote control more rcgui.exe start but the current process is still running and therefore a...
View Article9.5 Console - File Transfer during Remote Control missing
After upgrading the Core to 9.5 went around to everyone(12 helpdesk folks) system and upgraded their remote console to 9.5 from 9.0sp3. Every remote console seems to work properly execept the File...
View ArticleRemote Control Operators group missing. How can I add a user for remote...
Hi, I wish to add a user to allow the remote control but the Remote Control Operators group is not present on some workstations.So what's the best practice to allow remote control for a non admin user...
View ArticleCan't contact remote computer using LANDesk PDS2 discovery.
I am using LANDesk 9 Service Pack1. I tried to connect to a PC today and recieved the error "Can't contact remote computer using LANDesk PDS2 discovery." I read a couple articles that said to make...
View ArticleLD 9 SP2 Console Automatically Remote Controlling Client
We upgraded to LANDesk 9 SP2 yesterday and since then I have a console that keeps remote controlling a client every hour. The console user could be away from his desk, come back and the remote control...
View ArticleRun field in RC viewer not showing file from system32
Hello, There is a program, nltest.exe, in the C:\Windows\System32 directory that resets the AD domain secure channel on the local machine. When I try to run this from the remote control viewer, it...
View ArticleClik here to view.
Identify whether a user is logged onto the PC before taking Remote Control
Hello LanDesk community, where would you like to see a 'Session' status? I'd like to see a status (ie. 'in session', 'idle', 'no ping') on the main search results page - maybe use the 'Health'...
View ArticleIssues remoting to a pc
While attempting to remote to a users computer I am only able to pull up a blank screen. I can remote to them through remote desktop connection but unable to in landesk. I am able to remote to several...
View Article