Remote control -- Run as administrator
Core: LDMS9 (SP2)Client: Win7 (32-bit) Is there any documentation on this new 'Run as administrator' checkbox when setting up the Remote control options in the agent config?
View ArticleRemote Control Viewer plugin doesn't get installed anymore
Hello everybody.It appears that with newer versions of Firefox, the plugin which allows a user to launch the viewer with a right click on a device in the Web console doesn't get installed by...
View ArticleNew remote control agent cab for 9.5?
I use the remote control agent off the broker quite a bit for on demand remote control. Does anyone know if 9.5 SP1 has a new cab containing all the files? I was able to find the view cab but not an...
View ArticleCredentials Required
When attempting to connect to certain machines we are prompted with, "Credentials Required"."The currently logged-in users does not have rights to access the remote computer. You must provide the user...
View ArticleRemote COntrol Authentication issues
I recently installed LANDesk 9 onto a Windows 2003 32-bit server. After the install I am now unable to remote control other units. The user I am logging into Windows and LANDesk with is the same...
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Remote Control Viewer in Citrix Issue
We have the Remote Console published in Citrix and recently made it available for more tech's to use. When we did this we found an issue with Remote Control via Citrix. Only one person can use remote...
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FIPS 140-2 on LANDesk Agent
I've noticed that all my LANDesk 9.5 SP1 Agents all say that they have FIPS 140-2 enabled even though I havent explicitly enabled this on the core or on our Cloud Services Appliance. Anyone else seeing...
View ArticleCannot remote control - authentication issues
We were initially a Netware shop and had Landesk running on Server 2003 with no problems taking remote control of workstations. Two weeks ago we migrated to Windows networking, and now remote control...
View Articlercgui.exe starting multiple times
We are seeing problems with multiple rcgui executables running. When a technian tries to connect using LD remote control more rcgui.exe start but the current process is still running and therefore a...
View ArticleRemote Control of non-domain clients
I need to remote control some non-domain computers from a domain member core server. What users, groups, roles, and processes do I need to put in place in order to make it work? Thanks for any help.
View Article"Remote Control" not available to Core Server
My assistant and I just got new computers and a new laptop. All three are 64-bit with Windows 7 Professional. We've installed the LANDesk Console on all three. When we right click on the Core Server we...
View ArticleProblem entering number strings on remote connections?
Yesterday while connected to a remote computer, I tried entering the string x6501, but all I would get is x6666. As I was playing around with this, it would just copy the first number entered, no...
View ArticleRemote Control on DOS windows
Hello, I have encounterd an issue for LanDesk Remote Control. In some DOS windows it's impossible type and operate via Remote Control. I see the windows, but it's like it doesn't exist for remote...
View ArticleComputer not in your scope (until you query the scope)
I have a recurring problem where my help desk cannot remote control a computer because it is not in their scope. All I have to do to fix it is login with the console and 'Show Devices' on the scope....
View ArticleHow to setup "Request Permission for Remote Control"
We have Landesk 8.7 SP3 [yes I know its out of date] and we have the remote agent deployed to some 1500 machines, so making the change to 8.8 is a bit of a mammoth task, unless there is a short cut....
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Machines left at Ctrl+Alt+Del screen allows RC without prompt
Hi, Our security team have reported an issue in LDMS 8.8 SP4 which is easily replicated; we use 'Windows NT' security and set 'Permission Required' but 'Only when the user is logged on'. However if a...
View ArticleEnd support for classic RC Viewer
I am trying to understand what it would take for full adoption of HTML remote control so that we could EOL the old viewer. I know HTML is missing several key features to have parity with the Classic...
View ArticleI would like to disable the "Permission required prompt" when using remote...
I would like to have a scheduled task available that would allow me to disable the permission required prompt when using remote control. I would also like to have a task enable it also. I have done...
View ArticleCan't contact remote computer using LANDesk PDS2 discovery.
I am using LANDesk 9 Service Pack1. I tried to connect to a PC today and recieved the error "Can't contact remote computer using LANDesk PDS2 discovery." I read a couple articles that said to make...
View ArticleRemote control is grey out
After I deploy agents to clients ...Some of that can be remote control and some of that can't ....the remote control button is grey out...Why??
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