Is it just me or does the remote control portion of Landesk suck. i have tried different solutions that have been applied by their tech support and yet there are still many machines that i cannot remote to. Our environment consists of HP and Dell workstations (laptops and desktops) computers. I guess my issue is that when we try to support a user and it crashes their machine, we look like the idiots for using a utility that creates this type of behavior on random machines. Why the hell does this happen? i would understand if it happens, 1 in 100 machines, but the ratio is much lower than that. Furthermore, if the machine does not crash/bsod it will error out a message on the client side. At that point we need to deploy the agent back to the machine...WHYYYYYYYYYYYYYY? Sometimes this works and sometimes it doesnt.
We've tried to reconfigure the Landesk client remote options every which way you cant think of, but the issue is that sometimes it works, but most times it doesn't. We have resulted on installing UltraVNC on 70% of the client computers and maybe by the end of the '09 we'll get the rest. My plea to Landesk, is that they invest a good portion of their earnings to remote control R&D.