HTML Remote Control Authentication bug?
LANDesk support is already working on this, I just want to see if anyone else is experiencing this issue. The Issue: Using HTML Remote Control, a domain user that has no rights/roles in LANDesk is...
View ArticleAuto resume default member list on Remote Control Operators group
By default, we have 4 user in Remote Control Operators group, but have special case need to additional other user (user name is test-user) into there.Around 4 hours after or run LANDesk Security Scan,...
View ArticleDisabling or Removing the LANDesk Remote Control Mirror Driver
We have found an issue with the installed remote control mirror driver on our systems. It interferes with our Unix thin client installations when we remote into these systems. It appears that you...
View ArticleRemote Control - viewer slow when entering credentials to unlock client
Hi, When remote controlling a client, we are experiencing a delay when entering credentials to either login or unlock the workstation: When typing credentials, the username or password 'dots' appear...
View Article"Remote Control" not available to Core Server
My assistant and I just got new computers and a new laptop. All three are 64-bit with Windows 7 Professional. We've installed the LANDesk Console on all three. When we right click on the Core Server we...
View ArticleAutologin:Shift doesn't work to open a different session
Configuration:Windows 7 Pro with autologin on a local account Without remote control, so on the machine really , to change the login we had to push the "Shift" button and we have the popup loggin (NO...
View ArticleRemote control across subnets using LanDesk Classroom Manager
Is it possible to remote control lab computers across different subnets using Classroom Manager Teacher Console 7.4
View ArticleLandesk 9.5 Remote Control Multi-monitor
Under 9.0sp3 we had the ability to switch between monitors when using Remote control. All, 1 or 2. Under 9.5 we've lost that functionality and I can't seem to locate in our books, or on here where to...
View ArticleRemote Control Viewer plugin doesn't get installed anymore
Hello everybody.It appears that with newer versions of Firefox, the plugin which allows a user to launch the viewer with a right click on a device in the Web console doesn't get installed by...
View Article9.5 SP2 Patch 0314 - Remote control permission granting not working.
9.5 SP2 Patch 0314 - Remote control permission granting not working. Hello All, After applying the 0314 patch to our 9.5 SP2 core, we can't do Remote Control. I have read the few discussion about...
View ArticleClassroom Manger over wireless network
I am trying to get Classroom Manager to work over our wireless network. I can get it to work across vlans when connected via ethernet cable but when I connect both machines via wireless I can not get...
View ArticleComputer not in your scope (until you query the scope)
I have a recurring problem where my help desk cannot remote control a computer because it is not in their scope. All I have to do to fix it is login with the console and 'Show Devices' on the scope....
View ArticleHow to setup "Request Permission for Remote Control"
We have Landesk 8.7 SP3 [yes I know its out of date] and we have the remote agent deployed to some 1500 machines, so making the change to 8.8 is a bit of a mammoth task, unless there is a short cut....
View ArticleWhere to get detail log for all remote control secssions?
Hello all, In LDMS 9.0 SP2, I can't find where to get detail logs for all remote control secssions? By default, there is only one report about remote control log. However, it does not have details. It...
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Keyboard and Mouse greyed out
When I remote one of my clients in this case (Windows 7 Pro 64bit Laptop), I am unable to use the mouse or keyboard remotely but can see the desktop of the client. Keyboard and mouse is greyed out. I...
View ArticleDisabling or Removing the LANDesk Remote Control Mirror Driver
We have found an issue with the installed remote control mirror driver on our systems. It interferes with our Unix thin client installations when we remote into these systems. It appears that you...
View ArticleUnable to use Remote Control via IE8
Hello, I hope this is in the right place. I've been testing Windows 7 and had no problems installing the web remote control in IE8 for Windows beta 7000. After upgrading to Windows 7 RC 7100, IE8 will...
View ArticleRemote COntrol Authentication issues
I recently installed LANDesk 9 onto a Windows 2003 32-bit server. After the install I am now unable to remote control other units. The user I am logging into Windows and LANDesk with is the same...
View Article"Remote Icon" is missing
Hello ! I hope you could help concerning an issue I am facing : a computer (a lot of computer are working perfectly) which does not have the remote control icon = not able to remote control.I...
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FIPS 140-2 on LANDesk Agent
I've noticed that all my LANDesk 9.5 SP1 Agents all say that they have FIPS 140-2 enabled even though I havent explicitly enabled this on the core or on our Cloud Services Appliance. Anyone else seeing...
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