Keyboard and Mouse greyed out
When I remote one of my clients in this case (Windows 7 Pro 64bit Laptop), I am unable to use the mouse or keyboard remotely but can see the desktop of the client. Keyboard and mouse is greyed out. I...
View ArticleThe remote control viewer was not installed properly. Try reinstalling.
I have a need for techs, who are not located at my facility to be able to remote machines at my facility with the webconsole. They do not have admin rights on their own workstations and they are...
View ArticleClik here to view.
Enable HTML Remote Control for "IT Help Desk"
Hello -Hoping this is something dumb I've missed. Is there somewhere specific I have to enable HTML Remote Control for a user role - in addition to the standard Remote Control? Our "IT Help Desk"...
View ArticleUnable to establish a secure session with the remote computer (-5)
Hello, I am running LANDesk Management Suite 9.5 SP1 with about 480 nodes. We have never had issues with remote control until very recently. Every time we use the integrated remote control in the...
View ArticleThe communications module issproxy.exe could not be initialized (). Remote...
Hi The past couple of days i have been receiving this error whenever i try to do a remote control from the core server.I can remote from my own laptop but i need the facility from the server for...
View ArticleNot able to use LANdesk in Mozilla or Chrome
We are having Landesk 9.0.2.38 installed in all client systems with which we are able to take remote of other systems which has same client installed. We use Internet Explore to use take remote of...
View ArticleRemote desktop in LANDESK
Hi, I would need some advises on configuring LANDESK's remote control feature, this is what we want to do: 1. By default, all PCs are enabled with LANDESK remote control feature. User will be prompted...
View ArticleLDMS 9.5: HTML 5 Remote Control
Can anyone from LANDesk or anyone who has upgraded shed light on this 'HTML 5 Remote Control' feature? Features, pros, cons ...
View ArticleUnable to establish a secure session with the remote computer (-5)
Hi there. We are using 9.5. Very regulary when we try to remote to computers we get the following message Unable to establish a secure session with the remote computer (-5) I have researched this...
View ArticleClik here to view.
Remote Control Viewer - Credentials Required
Hi all, I 'am pretty new with landesk. We recently upgrades from 8.5 tot 8.8. When we try to connect with remote control viewer we always get the credentials screen. Is there a WORKAROUND so we...
View ArticleUnable to find the remote control web service on 'ServerName'
I have a new install of LD 8.8 SP2 that I have set up to test with. When I try to RC a client from my test core server, I receive the error above and am asked for username/PW, which none work. I have...
View ArticleI would like to disable the "Permission required prompt" when using remote...
I would like to have a scheduled task available that would allow me to disable the permission required prompt when using remote control. I would also like to have a task enable it also. I have done...
View ArticleIn HTML5 remote control, backspace brings you back to previous page in IE
Since our upgrade to v9.6, I have been trying to migrate my support staff into using HTML5 remote control instead of the legacy remote. One of the biggest complaints I've received is that when used in...
View ArticleFile transfer error
I am using 8.8 SP3. When I attempt to do file transfer via remote control, on some devices I get the following error:"This file does not have a program associated with it for performing thios...
View ArticleClik here to view.
Remote Problems
Hi I am trying to remote to a machine on the next desk using the Web Console. Below is the error message I am getting. Any ideas what I am doing wrong? Cheers in advance Mick
View ArticleCommandline switches for the issuser.exe
Hi all, Are there any commandline switches for the issuser.exe, that can deny reboot, chat and remote execute? We need it for On-Demand Remote control trough Management Gateway. Thanks in advance.
View ArticleUnable to use Remote Control via IE8
Hello, I hope this is in the right place. I've been testing Windows 7 and had no problems installing the web remote control in IE8 for Windows beta 7000. After upgrading to Windows 7 RC 7100, IE8 will...
View ArticleThe remote control viewer was not installed properly. Try reinstalling.
I have a need for techs, who are not located at my facility to be able to remote machines at my facility with the webconsole. They do not have admin rights on their own workstations and they are...
View ArticleRemote Control Viewer in Citrix Issue
We have the Remote Console published in Citrix and recently made it available for more tech's to use. When we did this we found an issue with Remote Control via Citrix. Only one person can use remote...
View ArticlePending Restart - RDP causes pc to reboot
On LDMS 90 sp3... Basically, when one of us from IT is out on a client pc & needs to connect back to our own pc to access AD or some other tool, if we have a restart pending from landesk, the pc...
View Article