Remote Control ask permission
HI, Is it possible to have the automatically accept the connection after a time when the "end user must grant....." is allowed in the remote control configuration. I explain, i want the end user allow...
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FIPS 140-2 on LANDesk Agent
I've noticed that all my LANDesk 9.5 SP1 Agents all say that they have FIPS 140-2 enabled even though I havent explicitly enabled this on the core or on our Cloud Services Appliance. Anyone else seeing...
View ArticleUnable to establish a secure session with the remote computer (-5)
Hi there. We are using 9.5. Very regulary when we try to remote to computers we get the following message Unable to establish a secure session with the remote computer (-5) I have researched this...
View ArticleHTML5 Remote Control Does Not Work In Gateway
LD 9.5 No SP1 I have been testing my gateway since upgrading from 9.0 sp3 to 9.5 no SP1. The HTML 5 does not work either by right click computer in console or doing a Browser (tryed both Firefox and...
View ArticleIn HTML5 remote control, backspace brings you back to previous page in IE
Since our upgrade to v9.6, I have been trying to migrate my support staff into using HTML5 remote control instead of the legacy remote. One of the biggest complaints I've received is that when used in...
View ArticleThe remote control viewer was not installed properly. Try reinstalling.
I have a need for techs, who are not located at my facility to be able to remote machines at my facility with the webconsole. They do not have admin rights on their own workstations and they are...
View Articlercgui.exe starting multiple times
We are seeing problems with multiple rcgui executables running. When a technian tries to connect using LD remote control more rcgui.exe start but the current process is still running and therefore a...
View ArticleRemote Control Multiple Screens
Hi there, Just upgraded to LD9 SP3. We have users with two and three screens at their desks. RC used to default to a single screen with auto-scroll, but after the upgrade (client is SP3 too) it forces...
View ArticleScripting Remote control - ISSCNTR.EXE
Hi all, Are there any commandline switches for the remote control executable? Basically what Im trying to do is launch the remote control tool with an argument of an Ipaddress. Im sure there are...
View ArticleLANDesk Mgt Suite 9.5 white paper
Hello,My organization is about to begin using LANDesk Mgt Suite 9.5 (w/ the gateway appliance) for remotely accessing our customer premised servers. We are looking to create a white paper for our...
View ArticleLANDesk Remote Control Tray Icon on Servers (via Remote Desktop)
On my LANDesk 9.6 server I use the same set of Remote Control settings in both my Windows desktop and server agent configurations. On my Windows desktop clients I can see the "LANDesk Remote Control"...
View Articleremote control prompting despite setting to Always Allow
on 9.6 & have a setting in place on the current agent to Always Allow remote control without prompting. The latest 9.6 agent has been deployed to the pc's & they are prompting for the end user...
View ArticleRemote control - hangs on remote console only
Hi, We have just installed our LDMS 8.8 and have noticed the following behaviour; - From the core server any remote control sessions attempted to date has worked as expected. - From an admin PC...
View ArticleDisabling or Removing the LANDesk Remote Control Mirror Driver
We have found an issue with the installed remote control mirror driver on our systems. It interferes with our Unix thin client installations when we remote into these systems. It appears that you...
View ArticleRemote Control - viewer slow when entering credentials to unlock client
Hi, When remote controlling a client, we are experiencing a delay when entering credentials to either login or unlock the workstation: When typing credentials, the username or password 'dots' appear...
View ArticleComputer not in your scope (until you query the scope)
I have a recurring problem where my help desk cannot remote control a computer because it is not in their scope. All I have to do to fix it is login with the console and 'Show Devices' on the scope....
View ArticleLANDesk PDS2 discovery
Web service failed: Can't contact remote computer using LANDesk PDS2 discovery.
View ArticleRemote control -- Run as administrator
Core: LDMS9 (SP2)Client: Win7 (32-bit) Is there any documentation on this new 'Run as administrator' checkbox when setting up the Remote control options in the agent config?
View ArticleISSUSER Application Error
I have a lenovo t510 that is having an issue with the issuer.exe processs. Whenever it starts up for the first time it consistently gives an error of: The instruction at "0x004167ca" referenced...
View Articlebug transfert File
Hello when I transfer a file from a remote control, the file is empty 0 kb someone you ever had this problem ? Landesk 9.5 SP2
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